Research Paper on:
Chalmers Case Study

Unformatted Sample Text from the Research Paper:
include: high turnover, unable to hire new employees, dissatisfaction with incentive bonus plan, claims it is unfair, poor performance management activities. These multiple problems can be addressed nearly simultaneously and  they can be resolved. This essay analyzes the existing situation, identifies the major problems, proposes solutions to the problems with justifications, provides an example of another company who changed their  bonus incentive plan, provides average salaries for call centers, and makes recommendations for the company. The essay includes estimated costs and time lines for recommendations. B. Analysis current  situation with options The call center for a direct insurance company in southern England is experiencing human resource problems. The company has a high turnover rate, exit interviews reveal dissatisfaction  with pay. They are having difficulties recruiting and hiring new full-time employees. Employees express dissatisfaction with incentive bonus plan both in terms of the amount of the bonus and a  perceived lack of fairness. Another issue is that employees do not feel their managers are spending enough time with them conducting performance reviews. This call center is now under  a deadline. They either improve the human resource issues or the center will be outsourced to India. This is a dilemma because no matter what the center does, it will  not be less expansive than outsourcing to India. The managers have the opportunity to develop new policies and new procedures regarding the issues of concern. They already have the  support of the chief executive officer to design a different pay and bonus scheme that will be more effective in meeting corporate goals. The changes needed go beyond just the  reward system, they include the base salary and management training. C. Main problems The core problems as outlined in the previous section are: low job satisfaction among employees;